Refund policy

Passes can be cancelled up to 7 days before the event for a full refund, minus payment gateway charges. After that, passes can be transferred to another person but not refunded.

Stall bookings are refundable up to 30 days before the event, minus 20% towards planning costs. Within 30 days, stall fees are non-refundable.

Refund requests go to support@cyberoctopus.net and are processed within 10 working days.